Returns & Refunds
You may send back any herbal tincture or eye supplement purchased from Elmwood Botanics within 30 days of arrival, no matter the reason. Here we outline our workshop standards, the procedure, shipping charges, and payout timelines.
- Return window
- 30 days from delivery
- Return shipping
- Covered by our shop for flawed or incorrect bottles; covered by you if you simply reconsider
- Refund time
- 3-10 working days once the package reaches our counter
- Refund method
- Back to your original payment route
1. Conditions
To qualify for a refund within our 30-day return policy, supplement containers must remain completely unopened, in their original outer carton, with factory shrink-bands and inner tamper-evident foil seals fully intact and unbreached.
2. Returning your parcel
- Contact customer support at [email protected] providing your order reference number and the specific items to be returned.
- Receive your Return Merchandise Authorization (RMA) reference code together with our authorized returns facility address in the United Kingdom.
- Securely pack the unopened supplement bottles inside sturdy outer packaging to protect the glass containers during return transit.
- Obtain your refund via direct bank transfer within 3 to 10 business days after our quality control team inspects and verifies intact safety seals.
3. Who pays return shipping
If a jar arrives damaged, spoiled, or mislabelled, we cover postage by emailing a prepaid voucher or booking a courier. If you decided against the order, return freight is yours to settle, with no extra deductions taken from your refund.
4. Refund timing and method
Your payout is sent within 3 working days once our staff checks the seals. Orders settled with cash on delivery are refunded via bank transfer to your nominated account; direct bank payments return straight to your source account. Banks typically process the funds within 1-5 working days.
5. Resolution for specific circumstances
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Proper package dispatched, mismatched parcel collected | None |
| Parcel lost | Replacement dispatch or complete reimbursement following postal tracking | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the product price | Return shipping only |
6. Exchanges
If you wish to swap for another formulation or strength, send your bottle back using our standard returns process and book a fresh order online; we credit the returned item as soon as it reaches us. Should the swap stem from our dispatch error, the replacement parcel travels free of postage.
7. Cancelling an order
You may void an order without fees right up until our packing bench sends it on its way. Drop a note to [email protected] citing your order number. Once handed to the post, our regular returns process takes over.
8. Questions about this policy
Reach us at [email protected] or ring +44 28 750 25147 through Mon-Thu 08:45-16:15, Fri 08:45-15:15. We answer every note within one business day.
- Merchant
- Elmwood Botanics Ltd.
- Registered address
- 42 Elmwood Avenue, Belfast, BT9 6AZ, United Kingdom
- [email protected]
- Phone
- +44 28 750 25147
- Working hours
- Mon-Thu 08:45-16:15, Fri 08:45-15:15
- Registration
- Company No. 08247569