Our 30-day guarantee
Bring home any formula from Elmwood Botanics. If it is not right for you, post it back within 30 days and we return every penny of the item cost.
The promise
Post any bottle back within 30 days of parcel delivery, no explanations needed. We send the funds back to your original payment route within 3 business days of parcel intake.
1
30-day returns
Whatever the reason, even if your plans just shifted.
2
Insured delivery
Box bruised or misplaced along the road? We replace or refund it on our account.
3
Secure payment
Cash upon arrival or direct bank wire: no card prepayment, no card numbers stored.
4
Real support
A real neighbor from our counter writes back at [email protected] within one business day.
How to claim
- Send your order number to [email protected].
- We send back your return slip and our workshop address within one business day.
- Drop the package in the post; your payment is settled once it arrives back on our shelf.
All details rest on the Returns policy and Delivery terms pages.