Privacy Policy
Elmwood Botanics Ltd. ("Elmwood Botanics") acts as the custodian of personal details gathered through elmwoodbotanics.shop. This notice details the records we keep, our reasons, storage durations, who sees them, and your lawful entitlements.
1. Who is responsible
Elmwood Botanics Ltd., 42 Elmwood Avenue, Belfast, BT9 6AZ, United Kingdom. Reach our privacy desk at [email protected].
2. Legal framework
Personal records are handled in accordance with UK GDPR and the Data Protection Act 2018 alongside local statutes across United Kingdom. In any instance where our policy conflicts with regional law, the statute governs.
3. What we collect
During checkout, we take only what is essential for shipment: recipient name, physical address, email, telephone number, and the chosen botanical products. We never hold or gather debit or credit card details here. As you visit our pages, web logs record technical metrics, including IP addresses, browser types, and visited paths, using the cookies outlined below.
- Customer identification and delivery details including full name, postal delivery address, contact email, and telephone number.
- Order records, billing addresses, and transactional order history.
- Technical telemetry including IP address, device operating system, browser type, and navigation logs collected via functional cookies.
- Customer service records including written emails, delivery instructions, and product feedback communications.
4. Why we use it
- To pack your supplements, manage dispatches, and process returned boxes.
- To answer everyday customer queries and provide shipment notices.
- To safeguard our digital storefront and observe general traffic patterns.
- To share botanical updates and promotions if you chose to subscribe, with a direct unsubscribe link in every note.
6. Third parties who receive your details
Local parcel carriers obtain your drop-off details. Financial processors handle the basic data needed to settle accounts. Web servers and metrics providers manage data strictly under signed agreements. We never sell customer records.
Elmwood Botanics Ltd. operates exclusively within the United Kingdom and strictly refrains from selling, leasing, or commercializing personal contact or transaction data to external third parties or data brokers under any circumstances.
7. Retention schedules
Order archives remain on file through the term set by commercial bookkeeping regulations, then get purged. Customer accounts remain open until you request closure. Browsing analytics stay stored for 14 months.
8. Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess enforceable rights to access, rectify, erase, restrict processing of, and request data portability for their personal data, as well as the right to lodge a formal complaint with the Information Commissioner's Office (ICO).
9. Security
Elmwood Botanics Ltd. does not collect, record, or process any payment card data, debit numbers, or card verification values. Checkout transactions are completed solely via Cash on Delivery paid directly to the courier without additional fees, or via Direct Bank Transfer initiated by the customer from their own banking institution.
10. Questions about this policy
Reach us at [email protected] or ring +44 28 750 25147 through Mon-Thu 08:45-16:15, Fri 08:45-15:15. We answer every note within one business day.
- Merchant
- Elmwood Botanics Ltd.
- Registered address
- 42 Elmwood Avenue, Belfast, BT9 6AZ, United Kingdom
- [email protected]
- Phone
- +44 28 750 25147
- Working hours
- Mon-Thu 08:45-16:15, Fri 08:45-15:15
- Registration
- Company No. 08247569